| omnichannel_pos_get | Load a single record by id. | {"type":"object","properties":{"id":{"type":"string"}},"required":["id"]} |
| omnichannel_pos_list_open | List open items in the default queue. | {"type":"object","properties":{"limit":{"type":"integer"}}} |
| omnichannel_pos_search | Search records with filters and free text. | {"type":"object","properties":{"query":{"type":"string"},"limit":{"type":"integer"}},"required":["query"]} |
| omnichannel_pos_submit_action | Submit a workflow action (approve, escalate, merge, etc.). | {"type":"object","properties":{"action":{"type":"string"},"targetId":{"type":"string"},"note":{"type":"string"}},"required":["action","targetId"]} |
| omnichannel_pos_update | Apply a partial update to a record. | {"type":"object","properties":{"id":{"type":"string"},"patch":{"type":"object"}},"required":["id"]} |